Apple has told its European customers that new EU competition laws will make iPhones less safe.
Apple is telling European customers that new EU competition laws will make iPhones less safe once the company is forced to open up its platforms to third-party App Stores. The company, not exactly happy about this, has published a 32-page white paper where it spells out the risks arising from the EU’s big experiment.
The EU’s formal adoption of the Digital Markets Act (DMA) means Apple must make several changes to its App Store and business models. Changes include the introduction of support for third-party app stores, opening up to payment systems other than Apple Pay, and more.
The changes are only being made in the EU in response to the DMA; they're not at present available outside the bloc.
'Apple’s goal is to protect users'
Until now, only apps purchased from the Apple App Store could be installed on iPhones. This changes under the DMA, though Apple warns the change means it will be unable to give users the same degree of protection it could within its walled garden. That said, protecting customers remains Apple's goal.
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In the white paper, Apple continues to argue that EU customers will be negatively impacted because its platforms will become less secure. Threats could include social engineering, fake apps, scam apps, spyware, and ransomware. The white paper also offers an in-depth explanation of the work Apple has done to support the terms of the DMA, including the development of more than 600 APIs.
In moving to comply, Apple stresses that its goals are to maintain the security and privacy of its users while becoming compliant with the EU law. Much of this has been reported before.
Risks and rewards
In practice, part of the model means that if a customer chooses to use an external app store or payment system, they will be shown a series of screen alerts warning them they're about to leave the Appleverse.
Apple also insists that app developers selling software outside its stores share basic information, such as the app name, developer name, app description, images, and age rating. The idea is that customers can better understand what they're getting and then decide whether to trust the source.
Companies offering apps via their own stores must also commit to monitor for, detect, and remove malicious apps. They must also be able to provide ongoing support to users. If they fail to do these things, Apple will revoke their right to offer their own store.
I've heard that problems with downloaded apps are among the reasons people visit Apple Stores for help and it seems inevitable many users will continue to do so if a third-party store is problematic. My understanding is that Apple will continue to help people where it can but will no longer chase developers for refunds.
The tyranny of choice
The document explains that customers still have some choices.
People will not be forced to use third-party app stores and/or payment systems. But as key apps move to different storefronts, it will become increasingly challenging to maintain an Apple-secured existence for customers who want to.
Despite the hype around freeing customers from the so-called "Apple tax," people who enjoy the security of the platform do exist, the Apple white paper carries numerous emails that illustrate this, one of which says:
“I am writing to you because I am afraid of the next update that is planned for the European Union. I actually believe that the security of the iPhone iPad and all other devices will be massively jeopardized if this update is installed. I really don't want to install this update. I'm scared. I'm really scared of it, and I think it makes the iPhone a little bit less secure as it is.”
A little history repeating
Apple’s decision not to support third-party apps at all when the iPhone was first introduced generated a lot of controversy. (Apple soon changed track and introduced support for them.)
At the time, Apple co-founder and CEO Steve Jobs said: “We’re trying to do two diametrically opposed things at once: provide an advanced and open platform to developers, while at the same time protect iPhone users from viruses, malware, privacy attacks, etc. This is no easy task.”
He also warned — prophetically — of the unique risks of mobile, always-connected devices.