Category: Apple|May 19, 2020 | Author: Admin

Apple is shipping single replacement AirPods with a new, unreleased firmware and people can't use them

Share on

What you need to know

  • Apple is shipping single AirPods with a new firmware – 2D3 –installed.
  • AirPods need to run the same firmware as each other to function.
  • The first AirPod can't be updated because firmware 2D3 hasn't been released yet.

What you need to know

  • Apple is shipping single AirPods with a new firmware – 2D3 –installed.
  • AirPods need to run the same firmware as each other to function.
  • The first AirPod can't be updated because firmware 2D3 hasn't been released yet.

If you have a faulty AirPod and Apple sends you a new one out, cross your fingers. If the replacement ships with firmware 2D3 installed you're going to have a problem. That's because firmware 2D3 isn't public yet – preventing you from updating your existing AirPod to match.

 
And as it turns out, that's a problem as many people on Reddit and social media have found out. AirPods need to be running the same firmware in order to pair with each other, and because firmware 2D3 isn't available, updating to it is impossible. That leaves one AirPod running an older version of the firmware and no way to sort the problem out. Not even if you reach out to Apple, as one Reddit user discovered.

I've spent about 10 hours over the last week on the phone with various level 2 technicians, as well as some more hours troubleshooting.

That doesn't sound like a fun way to spend your time. From my research, this appears to mainly be impacting AirPods (2nd Generation) although there are sporadic reports of AirPods Pro earbuds also being received with firmware 2D3 installed. According to Apple, there doesn't seem to be a fix, either.

I want to thank all the various (nine) technicians who spoke with me. I tried my best to be kind, patient and understanding In the midst of frustration and confusion. They were as helpful as they could be.

There are multiple threads and reports of similar issues on Reddit, and I've heard from one person via Twitter who was told by Apple representatives that they'll need to wait for firmware 2D3 to be released. When that will be, nobody knows.

Firmware 2D3 started to appear on replacement AirPods within the last two weeks. I'd have expected Apple to have the same firmware on its update servers by now.

I've reached out to Apple and will update this post if and when I received a response.

 

Sponsored Ads:

Comments:


It is important that you update your iPhone

Category: Apple|Dec 1, 2023 | Author: Admin  

I think Apple has given up

Category: Apple|Nov 30, 2023 | Author: Admin

There are not a few who have been annoyed by the shortage

Category: Apple|Nov 29, 2023 | Author: Admin

THE NIGHTMARE: The files since May are gone

Category: Google|Nov 28, 2023 | Author: Admin

No, you're not wrong

Category: IT|Nov 27, 2023 | Author: Admin

Most Apple employees join Google after resigning, shows LinkedIn data

Category: Apple|Nov 26, 2023 | Author: Admin

Warning: 3 Critical Vulnerabilities Expose ownCloud Users to Data Breaches

Category: IT|Nov 25, 2023 | Author: Admin

The trade cost them NOK 657 billion

Category: IT|Nov 24, 2023 | Author: Admin

Is this the cause of the OpenAI chaos? “A danger to humanity”

Category: IT|Nov 23, 2023 | Author: Admin

Sam Altman BACK

Category: IT|Nov 22, 2023 | Author: Admin

It's much worse than we thought

Category: IT|Nov 21, 2023 | Author: Admin

February: 3000 nits, 24GB RAM, Snapdragon 8 Gen 3

Category: General|Nov 20, 2023 | Author: Admin

UPDATED: Removed, and the reason is shocking

Category: General|Nov 19, 2023 | Author: Admin

"Apple is struggling more than expected"

Category: Apple|Nov 18, 2023 | Author: Admin

Old Manifest V2 Chrome extensions will be disabled in 2024

Category: Google|Nov 17, 2023 | Author: Admin
more