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Jul 23, 2019

Was drawn NOK 15,000 for a Uber tour


Users had to pay 100 times more than normal.

Category:General 

Users had to pay 100 times more than normal.

Some have experienced in the last few days the bad way that Uber has no obvious contact method for having your support. Several users report that they have been dragging huge sums for regular driving, and on Twitter it is a customer storm against the company because contacting their customer service is not easy.

Moved the decimals two notches
The whole thing is due to an error in Uber's systems on Wednesday that caused users to be charged 100 times more than their drive cost. One of the users ended up being charged $ 2052 when they initially took a trip that cost $ 20.53.

The problem should have been very widespread: initially, the fault was reported in Washington DC and San Diego before it was later observed in Paris and elsewhere. A similar error has affected the UberEats service where it is available. Some will have their cards blocked by their bank while others have received alerts.

Sorry about the situation
Uber says the problem is addressed while they apologize to the Washington Post.

Before Uber went out to assure everyone they hit that they did not need to contact the bank to get the right load, there were many who tried to approach the company's customer service staff - largely unsuccessful, as they apparently did not have a number man can reach customer service managers directly.

authorarticle: Master3395

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keywords: uber, pay, 100times, more, bug, problem

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